Returns
Our 14-day return policy ensures customer satisfaction. If you’re not completely happy with your purchase, return it within 14 days for a full refund or exchange. Items must be unworn, unwashed, and in their original condition. All returns must be accompanied by proof of purchase. A restocking fee of 15% may apply. Return shipping is the customer’s responsibility. Please contact customer service for assistance.
Refunds
Refund Policy: 1. Eligibility: Refunds are applicable within 14 days of purchase. Products must be in original condition with tags attached. Proof of purchase is required for all refund requests. 2. Refund Process: Contact our customer service to initiate the refund process. Once approved, securely pack and ship the item(s) back to us. 3. Restocking Fee: A restocking fee of 15% may be applied. 4. Refund Timing: Refunds will be processed within 7-10 days of receiving the returned item(s). 5. Refund Method: Refunds will be issued in the original payment method. 6. Return Shipping: Return shipping costs are the responsibility of the customer. 7. Damaged or Incorrect Items: Contact us immediately if you receive damaged or incorrect items for prompt resolution. For any questions or assistance, please reach out to our customer service team.
Exchanges
Exchange Policy: 1. Eligibility: Exchanges are accepted within 14 days of purchase. Products must be in original condition with tags attached. Proof of purchase is required for all exchange requests. 2. Exchange Process: Contact our customer service to initiate the exchange process. Once approved, securely pack and ship the item(s) back to us. 3. Item Availability: Exchange requests are subject to product availability. 4. Restocking Fee: A restocking fee of 15% may be applied. 5. Exchange Timing: Exchanges will be processed within 5-7 days of receiving the returned item(s). 6. Exchange Shipping: Customer is responsible for return shipping costs and the cost of shipping for the exchanged item(s). 7. Damaged or Incorrect Items: Contact us immediately if you receive damaged or incorrect items for prompt resolution. For any questions or assistance, please reach out to our customer service team.
Shipping
Shipping Policy: 1. Processing Time: Orders are processed within 5-7 business days (excluding weekends and holidays). 2. Shipping Methods: We offer standard and expedited shipping options. Shipping costs and estimated delivery times are provided at checkout. 3. Shipping Locations: We currently only offer shipping within the United States. 4. Order Tracking: Once your order is shipped, you will receive a tracking number via email. 5. Delayed Shipments: In the event of unexpected delays, we will notify you promptly. 6. Incomplete or Incorrect Addresses: Please ensure your shipping address is accurate. We are not responsible for items shipped to incorrect or incomplete addresses. 7. Lost or Stolen Packages: Contact the shipping carrier for assistance in the case of lost or stolen packages. 8. Shipping Charges: Shipping charges are non-refundable, except in the case of damaged or incorrect items. For any inquiries or assistance, please reach out to our customer service team. If there are any issues with your shipping you can email us at support@moweclothing.com.
If you are shipping an item(s) over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
